Return process quite disappointing
"I’m disappointed with the Mocka returns process. Because you require the buyer to basically find their own return courier and the cot was too big for even Aus Post to accept, I couldn’t afford the cost of returning the cot. It would’ve cost two thirds or more of the full cost. There was nothing wrong with the cot but a mistake was made in ordering which meant the recipient got two cots instead of one. So I eventually had to sell the cot privately."